Customer Service Specialist II
About The Position
Do you love the idea of working with a passionate and professional customer service team in an environment dedicated to having a positive impact on the human condition? If so, we want to hear from you! Who is Meissner? The goal at Meissner is to be more than simply good; it is to be extraordinary. Extraordinary performance comes from extraordinary people. Meissner as a group is passionate about helping our clients manufacture lifesaving and life enhancing drugs, therapies, and vaccines. We develop, manufacture, supply and service advanced microfiltration products and single-use systems worldwide. We know that when you are passionate about what you do, its more than just a job. Meissner is focused on the development of the whole individual, and we have programs and tools in place to help us stay at our best mentally and physically. In alignment with our commitment to support the growth and development of the whole individual, Meissner has inaugurated a Learning and Development department to solely focus on cultivating our team. When you grow, we grow. How you will make an impact: The Customer Service Specialist II is part of a growing team in a global organization whose focus is to enter, track, and follow-up on customer orders. The Customer Service Specialist II is responsible for fulfilling detailed customer inquiries to ensure Meissner is exceeding the clients expectations. Communicate with moderately complex customers who are placing or following up on orders, escalating when necessary either verbally or in writing. Apply critical thinking and judgement when reviewing and assessing acceptability, accuracy, and completeness of purchase orders. Identify, communicate, and resolve discrepancies to ensure orders are submitted in accordance with established business policies. Determine applicability of quotes, sales agreements, and discounts. Perform research to identify the source of discrepancy. Ensure the correct documentation is attached to orders within all systems. This is an on-site role based out of our headquarters in Camarillo, CA.
Requirements
- High School Diploma or equivalent required.
- 24 years of customer service experience preferably in the life sciences, medical device, or pharma industry, including order entry/ order processing experience with a track record of resolving complex issues.
- Proven ability to multitask in a high-volume and highly technical environment with varying priorities with a high sense of urgency.
- Meticulous attention to detail required.
- Strong people skills; interpersonal and relationship building skills.
- Strong focus to foster a great customer experience.
Nice To Haves
- Associates or Bachelors degree preferred or equivalent combination of education and experience.
Responsibilities
- Enter, track, and follow-up on customer orders.
- Fulfill detailed customer inquiries to ensure Meissner is exceeding the clients expectations.
- Communicate with moderately complex customers who are placing or following up on orders, escalating when necessary either verbally or in writing.
- Apply critical thinking and judgement when reviewing and assessing acceptability, accuracy, and completeness of purchase orders.
- Identify, communicate, and resolve discrepancies to ensure orders are submitted in accordance with established business policies.
- Determine applicability of quotes, sales agreements, and discounts.
- Perform research to identify the source of discrepancy.
- Ensure the correct documentation is attached to orders within all systems.
Benefits
- Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans
- Additional Perks- HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts
- 401k, Profit Sharing, 401k Advisory Services
- Employee Assistance Program
- Paid Time Off, Paid Holidays, Anniversary Holiday
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
