Customer Service II
About The Position
Regional Animal Shelter Call Center Customer Service answering questions concerning animals -remote work. (telework) Provide friendly, relevant, encouraging and reliable information and assistance customers. Educate and assist customers via phone, and email. Orient customers to client program policies and procedures,Online features and expected group norms. Respond via email to customers’ questions about current resources and other program logistics. Receive documents and enter data for applications and to update various electronic files with new customer information. Coordinate and maintain automated record-keeping systems for participants. Enter new data into Online system , ensuring complete and accurate data records. Communicate with new groups in formation Gather data and prepare documents for monthly reports. Assist co-workers as assigned; perform other duties as assigned.
Responsibilities
- Answering questions concerning animals
- Provide friendly, relevant, encouraging and reliable information and assistance customers
- Educate and assist customers via phone and email
- Orient customers to client program policies and procedures,Online features and expected group norms
- Respond via email to customers’ questions about current resources and other program logistics
- Receive documents and enter data for applications and to update various electronic files with new customer information
- Coordinate and maintain automated record-keeping systems for participants
- Enter new data into Online system , ensuring complete and accurate data records
- Communicate with new groups in formation
- Gather data and prepare documents for monthly reports
- Assist co-workers as assigned; perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
