Customer Service Specialist II - Camp Putt (Seasonal)

Willamalane Park and Recreation District • Eugene, OR

2d • $18 - $25 • Onsite

About The Position

This position provides excellent customer service to patrons in person and over the phone. From being a resource to the public on district information to helping people register for programs, this position is typically the first point of contact for people calling or visiting our facilities. Additionally, this position supports Willamalane programs and special events by assisting in program/rental room set ups, checking on equipment needs and being on site to help resolve facility issues that might occur. Light custodial work and course maintenance is an expectation of this position. This position could be scheduled at any Willamalane facility and may work other job-related duties as assigned. Hours include nights and weekends. An employee in this classification is responsible for monitoring programs and facility operations. Solicits patron compliance with facility policies, procedures and safety guidelines, and completes records and documentation as required. Assists in taking money for admissions and light concessions. Work is performed under the supervision of a Customer Service Supervisor and Program Manager, who reviews work primarily on the basis of direct observation and interaction, and information from coworkers and patrons. Supervision is not normally a responsibility of positions in this classification.

Requirements

• Minimum of one year of customer service, facility set up and or cashier experience in a busy and highly public environment; or any satisfactory combination of experience and training which demonstrates the knowledge, skills, ability, maturity and professional judgment to perform the above-described duties.
• Possession of or ability to obtain current First Aid and CPR/AED certificates
• Drug screen test will be required prior to employment.

Nice To Haves

• Associate degree, or two years of customer service, facility set up and or cashier experience in a busy and highly public environment; or any satisfactory combination of experience and training which demonstrates the knowledge, skills, ability, maturity, and professional judgment to perform the above-described duties.
• Spanish speaking is preferred; a bilingual rate adjustment is contingent upon passing a proficiency test.

Responsibilities

• Answer a telephone operating system directing calls to appropriate personnel and departments while multitasking with patrons at the front desk.
• Respond to a variety of patron’s questions in regard to programs, events, rentals, parks, etc. Assist patrons with program registration, facility rentals, memberships and other needs as required.
• Professionally respond to suggestions and concerns from patrons regarding rentals, events, programs, activities, policies and practices.
• Provide excellent internal and external customer service. Create a positive experience for coworkers and patrons through professional and courteous behavior and effective problem-solving resolution.
• Assist with event/program setup and tear down. Performs necessary cleanup.
• Picks up, sweeps, and cleans as required; monitors facility or park for any possible hazardous conditions and takes appropriate action.
• Communicate effectively and work cooperatively with all district staff.
• Compliant with district and department policies and procedures.
• Work a flexible schedule, including weekends and evenings.
• Ability to problem-solve with participants regarding program activities, rentals, and events.
• Attend and participate in mandatory team meetings and training as appropriate and relevant to assignments and duties.
• Open and close facility including securing cabin, turning off lights and other equipment, and locking/arming the facility.
• Assists with birthday party rentals. Maintains a safe environment and ensures proper use of equipment.
• Works in multiple facilities, environments, and in varied weather conditions.
• Assist in event/program promotion, including distribution of promotional materials. Assist with large group management and crowd control.
• Work independently and also as a team.
• Enforce appropriate building/facility operating policies and procedures.
• Shadow and train new hires during their orientation shifts.
• Provide feedback on matters that the Manager needs to address, i.e. training, behavioral issues, out of date policies, etc.
• Perform emergency support as directed in the emergency action plan.
• Administer First Aid, CPR, and AED and respond to emergencies as required

Benefits

• Additional $1/hour increase upon successful completion of a Spanish or American Sign Language (ASL) competency test.
• Discount on selected childcare programs (see Policy Manual for restrictions).
• 25-percent discount on certain recreation programs.
• Holiday Pay (double time) for any hours worked on district designated holidays.
• Sick leave accrual: 1 hour for every 30 hours worked. Part-time staff may use sick leave beginning on their 91st day of employment.
• Free use of pools for lap and play swim for employee only. Discount for household members.
• Free use of fitness center for employee only. Discount for household members.
• Free Wellness programs for employee.
• Payroll direct deposit is available.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree