Customer Service Specialist II

City of Berkeley • Berkeley, CA

2d • Onsite

About The Position

The City of Berkeley is now accepting applications for the Customer Service Specialist II position! In this role, the incumbent will perform a variety of routine to complex customer service functions, which include payment handling and processing, issuing permits and/or licenses, answering customer inquiries at a public service counter and/or over the telephone, and performing related work as assigned.

Requirements

• Equivalent to graduation from high school
• Two years of clerical or administrative support experience
• One year of customer service, banking, billing, cashiering, or public contact environment experience
• Must be able to travel to various locations within and outside the City of Berkeley to meet program needs and to fulfill the job responsibilities
• Must maintain a valid California driver's license and a satisfactory driving record when driving on City business

Nice To Haves

• Successful completion of college-level courses in subjects such as accounting, business practices, information technology, psychology, or related subjects is desirable.

Responsibilities

• Perform a variety of routine to complex customer service functions
• Payment handling and processing
• Issuing permits and/or licenses
• Answering customer inquiries at a public service counter and/or over the telephone
• Performing related work as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED