Customer Service Spec II

Garland Commercial Ranges Ltd•Mississauga, ON

10d•Onsite

About The Position

Garland designs, manufactures, and supplies best-in-class commercial ovens, ranges, grills, and countertop cooking equipment for the global foodservice market. The company aims to empower, recognize, and reward its employees, fostering a team-oriented environment. Garland Commercial Ranges is seeking a Customer Service Specialist II for a 2-year contract position. This role supports product line objectives to maintain Garland's position as a world-class leader in the Food Equipment industry. Customer Service Specialists provide optimal sales service to customers, leveraging their product knowledge, skills, and professionalism. The position requires experience and application knowledge of the products. This is a full-time, temporary role covering a maternity leave, and it is 100% based on-site at the Mississauga, Ontario facility. Garland, a Welbilt brand, has been a leading manufacturer for over 60 years, designing and producing a full line of commercial cooking equipment sold in over 100 countries. The Mississauga facility supports the Garland brand and is a division of Ali Group.

Requirements

Excellent communication and interpersonal skills.
Strong problem solving and analytical skills.
Ability to use the Telephone, Computer, Printer, Copy machine, Fax machine, and Multiple-line switchboard.
Ability to function with minimum supervision in a fast-paced environment.
Ability to work with and communicate effectively with all levels of the organization – both internally and externally.
Strong teamwork skills; must be a team player.
Ability to deal with frequent changes, delay, or unexpected events.
Associate’s degree in Product/Customer Service or equivalent experience.
5-8 years of experience required.
7 years of experience in lieu of a degree.

Responsibilities

Responsible for Strategic/National Accounts or large territories.
Fulfils the financial controls and risk management responsibilities inherent in the position.
Ensure a high degree of customer satisfaction.
Ensure the team meets Customer Service goals.
Deal with incoming calls from customers and handle all aspects of an assigned sales territory and/or accounts.
Act as liaison between customers, production, and distribution departments related to specific customers.
Enter orders in the information/processing system.
Be aware of the status of account sales orders, product lead times, delivery schedules, equipment returns, and replacements.
Communicate clearly with customers through a variety of means (via telephone, email, fax, and the internet), including inquiries and complaints about products and services.
Follow-up and/or take ownership of the customer’s account until a question is answered or an issue is resolved.
Assist more inexperienced Customer Service Reps.