Customer Service Specialist I

Trustmark Bank • Pearl, MS

2d • Onsite

About The Position

The purpose of this job is to respond appropriately, timely, and accurately to the needs of Trustmark’s external and internal customers by answering questions and/or resolving problems involving loan accounts.

Requirements

• High school education/GED and two years customer service experience
• Basic knowledge of customer service procedures and techniques (2 years experience)
• Functional loan knowledge such as calculating interest, loan-billing transactions, problem solving, balancing transactions, etc.
• Knowledge of how to effectively handle a high volume of external and internal inquiries and demands
• Ability to comprehend/interpret questions involving loan accounts and articulate/communicate effective written or verbal response
• Ability to recognize barriers to customer satisfaction; proactive in eliminating/overcoming barriers
• Detail oriented with an emphasis on accuracy
• Computer skills
• Time management principles to prioritize workload
• Ability to work well under pressure and within tight deadlines
• Ability to accurately batch, balance, and process loan transactions

Responsibilities

• Assist external and internal customers with accounts, which includes resolving loan account issues by submitting appropriate maintenance documentation for input to loan system; verifying, quoting, accepting and faxing pay offs; and processing overpayment for customers.
• Process and balance loan transactions and payments.
• Analyze, conduct research of bank records, and proactively resolve less complicated loan account requests/issues received directly or by referral from Customer Contact Center.
• Monitor and correct matured loans and credit line reports as well as reviewing credit line problem statements as alerted by system prior to statement mailing.
• Distribute route work.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED