Customer Service Specialist I -Bilingual Preferred

i3 Verticals•Canton, OH

3d•Onsite

About The Position

The Customer Service Specialist position is a key team member of the Support Team within the Business Operations unit at PaySchools. This position reports to the Customer Service Team Lead. The primary function of this position is to support customers (K12 school districts) of our various online payment software. This individual should have solid written and verbal soft skills, and be proficient on a computer, especially with the Microsoft Office suite. The individual should also have PaySchools solution knowledge as outlined below or equivalent industry knowledge.

Requirements

High school Diploma or GED required.
Good written and verbal soft skills.
Comfortable on a computer and experience with Microsoft Office.
Friendly and courteous demeanor
Proficient in supporting the following i3 Education solutions:(or sufficient industry knowledge)
Online Payments: PaySchools Central, SchoolPay, Local Level

Nice To Haves

Bilingual Preferred

Responsibilities

Demonstrate an excellent quality of support to our customers (customer first approach).
Embrace a positive team environment.
Email and phone support of the below listed products to our customers.
High availability for support contact to ensure timely and accurate response to all inquiries.
Respond to inquiries for support requests from customers concerning on-line payments and POS
Utilizes phone, email and remote connections to investigate customer issues.
Apply Payment Refunds when warranted.
Collect NSF or bad account ACH payments
Diagnose underlying cause of customer issues or performance issues.
Evaluate ongoing support issues, and look for ways to suggest preventative measures.
Create and maintain documentation to assist in future problem resolution.
Other as directed by the Support Team Lead or Support Manager.