IBS Customer Service Specialist I
BANK INDEPENDENT•Decatur, AL
•Onsite
About The Position
Interstate Billing Service is an industry leader in managing commercial accounts receivable for the trucking, automotive, and aftermarket parts industries. The Customer Service Specialist will help create a premier accounts receivable experience by providing exceptional service through relationship building, effective communication, and collaboration with our customers, clients, and team members.
Requirements
- A high school diploma or equivalent
- Phone based customer service experience preferred
- Lifelong learners
- Highly adaptable
- Open-minded
- Customer-centric
- Optimistic
- Dependable
- Team-focused
Responsibilities
- Actively listens
- Initiates proactive conversations
- Communicates effectively through verbal and written correspondence
- Collaborates with customers, clients, and team members
- Interacts with all parties in a positive manner
- Researches account discrepancies
- Investigates delinquent accounts to identify the cause of delayed payment
- Confirms legitimacy of invoices
- Facilitates dispute resolution
- Maintains accurate account records
- Engages management on changes in pay history, ability to pay, and willingness to pay
- Uses multiple web-based applications
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
