Customer Service Specialist I - Savings Plans

Utah Retirement Systems•Salt Lake City, UT

1d•Onsite

About The Position

Utah Retirement Systems provides retirement benefits for more than 250,000 Utah public employees, including teachers, firefighters, police officers, and others who serve their communities. URS administers eight pension systems and four retirement savings plans, providing financial security and peace of mind for thousands of Utah families. URS is a dynamic, complex enterprise that requires collaboration from talented employees across a diverse range of fields. We take pride in maintaining a positive team environment and excellent work-life balance. We offer a competitive salary, and our benefits far exceed what most modern employers offer. Summary: Performs a variety of advanced level technical and routine administrative duties related to the day-to-day operational functions of the Defined Contribution Savings Plans (401(k),457(b), traditional IRAs, and Roth IRAs).

Requirements

Associate degree and two (2) years of related experience; or an equivalent combination of education and experience.
Use Microsoft Office programs at an intermediate level.
Handle telephone operations.
Handle general office equipment operations and maintenance.
Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
Operate 10-key calculator by touch.
Basic bookkeeping.
Basic accounting and related statistical procedures.
Communicate effectively verbally and in writing.
Write and edit documents effectively and efficiently.
Telephone etiquette.
Excellent public relations and interpersonal skills.
Establish and maintain effective working relationships with co-workers, members, and the public.
Read, interpret, and communicate Saving Plans policy and procedures.
File documents accurately and efficiently.
Analyze a variety of retirement issues and make recommendations.
Follow written and verbal instructions.
Understand the purposes, principles, and theory of retirement related savings plans.
Understand retirement laws, IRS and Treasury codes and regulations, policies, and guidelines.
Prioritize work.
Perform within deadlines.
Work well in a team environment as well as independently.
Multi-task by handling a variety of duties in a timely and efficient manner.
Follow through with assignments.
Deal effectively with stress caused by workload and time deadlines.
Must always demonstrate judgment, high integrity, and personal values consistent with the values of URS.

Nice To Haves

Call-center experience
Industry certifications (Certified Financial Planner (CFP), Certified Employee Benefit Specialist (CEBS), Chartered Financial Consultant (ChFC), etc.)
Experience in retirement plans and/or IRA administration
Sales

Responsibilities

Answers in-bound phone calls to educate and counsel members on tax advantaged investing in the Utah Retirement Systems (URS) Savings Plans.
Meets with, counsels and educates plan participants who come into the URS office regarding plan provisions, options and potential ramifications (IRS, state tax issues etc.) of investing in the URS plans.
Processes participants’ applications including regular and hardship withdrawals, plan loans, loan defaults, Required Minimum Distributions (RMD), W-4Rs, IRA conversions and re-characterizations etc. in a timely, accurate and efficient manner.
Acts as a department cashier by accepting payments and reconciling and balancing receipt books.
Investigates, researches solutions and responds to customer issues received by mail, phone, e-mail and other sources in a timely and appropriate manner. Involves a Supervisor or other appropriate person when necessary.
Works on individually assigned projects such as editing or updating various departmental brochures or marketing materials, researching various retirement related topics, or responsibility for overseeing certain departmental processes.
Backs up other Customer Service Specialists when they are on vacation, sick, etc.
Maintains regular and reliable attendance.
Maintains strict confidentiality.
Performs other similar duties as required.