Customer Service Specialist - Driver's License

Canyon County•Caldwell, ID

8d•Onsite

About The Position

An employee in this class performs a variety of clerical and administrative tasks in support of the driver's license bureau for the Sheriff’s Office. Work includes processing new and renewal driver’s licenses, providing general information to the public, answering questions and inquiries, accepting payments, filing, assist with application forms, processing application and change forms, and provide referrals to other offices or staff as needed. The work is performed under the supervision of a Lead or Division supervisor. The principal duties of this class are performed in a general office or detention center environment.

Requirements

Proficiency in using and operating a variety of standard office equipment, including a personal computer and other relevant tools
Knowledge of record-keeping practices and procedures
Effective telephone communication and customer service techniques
Proficiency in English grammar, spelling, and punctuation
Ability to work cooperatively with coworkers and the public to provide high-quality service
Capability to follow both oral and written instructions accurately
Ability to learn office programs, policies, and procedures and convey relevant information to the public and staff and present a positive public image
Proficiency in entering and retrieving data accurately in computerized systems
Ability to file, maintain, and organize important and complex records accurately
Typing speed of 30 words per minute with accuracy
Strong oral and written communication skills
Ability to apply logical and creative thinking to develop solutions based on written or oral instructions
Understanding of current office practices and procedures
Valid driver’s license
Must successfully complete a background investigation including a polygraph examination
Must supply a typing test (visit www.typingtest.com)
Some positions require 21 years of age
Clear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quickly
Sufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary information
Visual acuity, with or without an accommodation, to read instructions, review and organize documents
Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks
Ability to lift 25 lbs.

Nice To Haves

Preferably supplemented by courses in office practice, computer, or general business classes
Preferably in a law enforcement setting

Responsibilities

Respond to incoming calls
Greet and assist the public
Assist or refer to relevant offices or staff members
Handling a range of administrative tasks to support the office’s operations
Assists with driver's license application and change forms
Managing incoming and outgoing mail for the office
Maintain files of office records including driver's license and identification card applications, computer records and other documents
Supporting informational requests and conducting related research
Inputting data and ensuring records are up-to-date and properly maintained
Performs all work duties and activities following county and Sheriff’s Office policies, procedures, and safety practices
All other duties as assigned