Customer Service
About The Position
Balkan Sewer and Water Main Service is NYC’s largest house sewer and water service line contractor and also operates a comprehensive drain cleaning company. The Balkan Team has been in continuous operation for over 65 years, and has a pristine reputation in the NYC plumbing industry. Our vital and growing firm is searching for a skilled Customer Service Specialist / Dispatcher who will be responsible for providing effective customer service for our internal and external customers by using excellent, in-depth knowledge of company services as well as communicating effectively with team members within the organization. The primary focus of this role is to ensure that field technicians are productive and on-time to service appointments. The dispatcher is responsible for proactively monitoring technicians' work routes and communicating with technicians and the call center.
Requirements
- Proven experience as an account manager, customer service representative or relevant position
- Experience with high phone volume
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking; problem-solver
- Ability to work independently and efficiently
- Self-motivated, detail-oriented and organized
- Ability to quickly adjust priorities and maintain productivity
- Proficient in English (oral and written)
- High School diploma
Nice To Haves
- Proficient in Spanish (oral and written), a plus
Responsibilities
- Schedule and route technicians, based on job requirements, skill sets, and availability using the Dispatch system.
- Creating work orders, dispatching technicians, and communicating with customers.
- Accurate Salesforce data entry.
- Relay work orders, messages, and information to and from work crews, supervisors, and co-workers using telephones or computers.
- Prioritize work orders according to urgency and importance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
