Customer Service Specialist Clinical Lab

St. Elizabeth Healthcare•Edgewood, KY

35d

About The Position

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Requirements

High School graduate or GED certificate
100 keystrokes per minute.
Computer literate
1-year clerical experience

Responsibilities

Greets and performs Patient Check-In functions for service area using the AIDET model.
Assure 100% accuracy in identifying the correct patient in EPIC
Provides instructions and directions as necessary and qualified to provide quality patient experiences.
Receives and disseminates messages regarding Patient Orders to the responsible care giver, phlebotomist or clinical lab staff.
Communication with physicians, healthcare providers, laboratory and nursing leadership, staff, vendors, patients, patient families and visitors.
Provides information on lab orders, specimen requirements and special instructions.
Resolves test order related issues and helps manage add-on test requests.
Maintains documentation of issues and resolutions as part of the Laboratory Quality program.
Implements ICARE principles using communication skills and human relations to promote quality patient care and a productive work environment.
Uses and maintains a variety of office equipment such as fax machines, telephones, paging/tracking systems, printers, copiers and computers for the access and distribution of information
Accurate entry of laboratory data into electronic systems for documentation and quality reporting.
Supports inventory management needs of laboratory by organizing, unpacking and shelving supplies for use by the Service Area
Enhances professional growth and development of self, department staff, other hospital personnel, community and students by participation in continuing education, and in-service training.
Assists in the training of new personnel.
Adds to skillset as required to support the needs of the service line.
Performs other duties as assigned.