CUSTOMER SERVICE SPECIALIST - CLINIC - TEMP

Mesa County, CO•Honolulu, HI

1d•$19 - $22•Onsite

About The Position

Performs a wide variety of duties including serving clients, customers, and staff on the telephone and/or in person. Provides administrative and technical support. May determine eligibility for services to clients as mandated by state and federal regulations. Assess client needs and provide appropriate education and referrals. Provide consumer-focused service by showing compassion, providing a safe environment, and building trust with clients. Create an inviting environment to clients by providing excellent, cheerful, service. Assist clients on the phone and face-to-face by making appointments, triaging messages appropriately, and providing accurate information on services provided. Think critically to create a functional front-office environment for clients and co-workers. Maintain client confidentiality and perform all duties in a manner consistent with HIPAA rules and regulations. Receive incoming phone calls; schedule appropriate appointments for services and distribute messages appropriately. Coordinate collection of data to ensure proper billing information is obtained as well as demographic information for download into respective software (such as iCare, CIIS). Collect, receive, and reconcile revenue. Public Health Clinic Utilize practice management software appropriately Develop and maintain in-depth knowledge of practice management software and supporting software such as CIIS. In-depth knowledge of insurance payers and ability to process payments accordingly. Ensure accurate patient data entry demonstrated by maintaining less than five registration errors per month. Receive and prepare clients: prepare necessary lab documentation; determine financial ability to pay for services by verifying and calculating income; communicate appropriate payment plan; review documentation for accuracy and completeness. Perform appropriate charting and documentation. Assure accuracy and completeness of client documentation and services rendered. May be required to provide translation or interpretation for Spanish speaking clients if bilingual; bilingual capabilities desired. Front line eyes and ears for fraud and identity theft. Immediately report suspected fraud or identity theft to the supervisor. Requires analytical thinking and problem solving to assist staff handle situations and questions as they present themselves. Oral and written communication must be clear and effective. Other related responsibilities as assigned.

Requirements

High school diploma or GED
More than 3 years experience OR Any combination of education, training, and experience which provides the knowledge, skills, and abilities required for the job.

Nice To Haves

Bachelor’s degree preferred
Bilingual capabilities desired

Responsibilities

Serve clients, customers, and staff on the telephone and/or in person.
Provide administrative and technical support.
Determine eligibility for services to clients as mandated by state and federal regulations.
Assess client needs and provide appropriate education and referrals.
Provide consumer-focused service by showing compassion, providing a safe environment, and building trust with clients.
Create an inviting environment to clients by providing excellent, cheerful, service.
Assist clients on the phone and face-to-face by making appointments, triaging messages appropriately, and providing accurate information on services provided.
Think critically to create a functional front-office environment for clients and co-workers.
Maintain client confidentiality and perform all duties in a manner consistent with HIPAA rules and regulations.
Receive incoming phone calls; schedule appropriate appointments for services and distribute messages appropriately.
Coordinate collection of data to ensure proper billing information is obtained as well as demographic information for download into respective software (such as iCare, CIIS).
Collect, receive, and reconcile revenue.
Utilize practice management software appropriately.
Develop and maintain in-depth knowledge of practice management software and supporting software such as CIIS.
Process payments according to in-depth knowledge of insurance payers.
Ensure accurate patient data entry demonstrated by maintaining less than five registration errors per month.
Prepare necessary lab documentation.
Determine financial ability to pay for services by verifying and calculating income.
Communicate appropriate payment plan.
Review documentation for accuracy and completeness.
Perform appropriate charting and documentation.
Assure accuracy and completeness of client documentation and services rendered.
Provide translation or interpretation for Spanish speaking clients if bilingual.
Act as front line eyes and ears for fraud and identity theft.
Immediately report suspected fraud or identity theft to the supervisor.
Assist staff handle situations and questions as they present themselves.
Communicate clearly and effectively, both orally and in writing.
Perform other related responsibilities as assigned.