Customer Service Specialist/Bar Coordinator

Reyes Beverage Group•Chicago, IL

3d•Onsite

About The Position

This role combines customer service responsibilities with bar coordination duties. As a Customer Service Specialist, you will handle inbound and outbound calls, resolve customer issues, and communicate with various business locations to ensure customer needs are met accurately and efficiently. You will also act as a liaison between customers and business units. As a Bar Coordinator for Tiger Joe’s Pub, you will be responsible for bartending, maintaining the bar's appearance, product rotation, cocktail creation, event planning, and cleaning. You will also coordinate bartending coverage and service.

Requirements

Must be at least 21 years old.
High School Diploma/General Education Diploma.
2 to 4 years of related experience.

Nice To Haves

Bachelor’s Degree.

Responsibilities

Answer inbound calls in a professional and courteous manner.
Make outbound calls for issue resolution, customer follow-up, and communication.
Interact with multiple business locations to ensure customer needs are met timely and accurately, and that all location-specific policies and procedures are followed.
Serve as a customer service liaison, communicating with each Business Unit to provide information for daily business functions.
Provide a high level of customer service in accordance with each customer's issue or request.
Manage Tiger Joe’s Pub including bartending, bar appearance, rotating product, creating cocktails, event planning, and cleaning.
Coordinate bartending coverage and service as needed in a professional and courteous manner.
Perform other duties as assigned.