Customer Service Specialist 3

Wenatchee Valley College • Wenatchee, WA

2d • Onsite

About The Position

Customer service specialist 3 provides high quality services and support to prospective and enrolled students in a friendly, fast-paced, customer-focused environment. The specialist will work in an environment of teamwork and serve as a central point of contact for face-to-face, e-mail, and web-based student services, handling general to complex inquiries, transactions, and customer service problems. This position will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service.

Requirements

• Associate's degree or equivalent education from a regionally accredited college or university.
• Three years of experience helping customers with inquiries, complaints or problems.
• Advanced proficiency in word processing and spreadsheet software (preferably Word and Excel).
• Or, if you do not meet one or more of qualifications listed above but have an applicable combination of education and experience which demonstrates the ability to perform the essential functions of the position.

Nice To Haves

• Bachelor's degree from a regionally accredited college or university.
• Two or more years of experience working in higher education
• Experience creating digital content (such as Word/PDF documents and web and learning management system content as appropriate to the role) in accessible formats.
• Bilingual English/Spanish
• Experience with PeopleSoft and testing administration software preferred.

Responsibilities

• Provide professional, courteous and empathetic student assistance; assist students in navigating through admissions and registration; understand financial aid processes and/or eligibility decisions; explain account charges, help students navigate their ctcLink account.
• Communicate admission policies and processes to prospective students, staff and community members and assist with application processes.
• Interprets agency-related laws. policies and procedures.
• Assist with basic registration and financial aid processes and procedures using both online and in-person systems.
• Provide information on funding resources, deadlines, and financial aid eligibility; assist students in resolving problems, evaluating alternatives, and determining other options.
• Accurately process incoming student forms, documents, and other information necessary to complete transactions and processes.
• Assist students in understanding account balances, tuition payment obligations, options, and deadlines.
• Handle complex, cross-departmental student issues and work to facilitate resolution for students and departments within established guidelines.

Benefits

• Comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance
• life and long-term disability insurance plans
• vacation, sick and personal leave
• reduced tuition
• retirement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree