DSHS ESA Customer Service Specialist 2

State of Washington•Grant County - Moses Lake, WA

1d•Onsite

About The Position

The Economic Services Administration (ESA) is seeking a Customer Service Specialist 2 to join their team at the Moses Lake Community Service Office. This entry-level position is critical to the agency's success and offers an opportunity for individuals to learn, grow, and begin a career in public service. The role involves providing administrative support to staff and management, as well as assisting a diverse customer base with general program information about public assistance. A valid WA driver's license is required for this position.

Requirements

Strong customer service skills, demonstrating compassion, professionalism, and respect in every interaction.
Experience supporting individuals from diverse backgrounds, including those facing housing instability, mental health challenges, or substance use disorders.
Clear and empathetic verbal and written communication skills.
Proficiency with office software and record-keeping systems, with the ability to learn agency-specific programs and assist clients with tools like EBT.
Attention to detail with the ability to manage inventory, track records, and follow procedures accurately.
Adaptability in a fast-paced, team-oriented environment with frequent customer interactions.
Strong organizational skills with the ability to successfully multitask and manage competing priorities.
Adhere to office expectations for punctuality and attendance.
A high school diploma or equivalent AND two years of experience assisting clients or customers with inquiries, complaints, or problem resolution.
OR One year of experience as a Customer Service Specialist 1.
OR A combination of education and experience that provides equivalent knowledge and skills.
A valid WA driver's license is required for the position.

Responsibilities

Process and issue negotiables (EBT cards, gas cards, bus passes) to customers.
Maintain security and accuracy of all negotiables.
Evaluate the need and initiate orders for office equipment, repairs, supplies, posters and forms.
Maintain proper inventory of janitorial supplies for full complex.
Accept supply deliveries, verify orders for accuracy, and process incoming and outgoing mail.
Ensure electronic and paper files are organized and updated.
Respond to inquiries and resolve problems.
Troubleshoot access issues related to benefits, resolve EBT inquiries, and guide customers on system use.
Provide administrative support to all staff, including those working remotely.