DSHS ESA Customer Service Specialist 2
About The Position
The DSHS ESA Customer Service Specialist 2 position is located in Arlington, WA at the Smokey Point Community Services Office. This role is the first point of contact for clients seeking support with food assistance, transportation, or financial aid. The position involves listening to clients, responding to their needs, and connecting them with necessary resources. Responsibilities extend beyond administrative tasks to include issuing Electronic Benefit Transfer (EBT) cards, organizing supplies, maintaining accurate files, and ensuring the office operates efficiently and compassionately. This is an opportunity to build a meaningful career in public service by supporting Washington residents.
Requirements
- Two or more years of experience providing assistance to clients/customers regarding inquiries, complaints or problems AND high school diploma or equivalent.
- One year of experience as a Customer Service Specialist 1.
- Equivalent education/experience.
- Outstanding Customer Service: Proven ability to provide compassionate, respectful, and professional service in every interaction.
- Strong Organizational Skills: Meticulous attention to detail, ensuring accuracy and efficiency in handling tasks and responsibilities.
- Collaboration and Teamwork: Skilled in building positive and cooperative working relationships with colleagues and clients.
- Tech Proficiency: Confident in using Microsoft Office applications to support daily administrative tasks and client interactions.
- Effective Multitasking: Ability to handle multiple tasks and competing priorities while maintaining high standards of performance.
- Clear Communication: Strong verbal and written communication skills, ensuring clarity and understanding with both customers and colleagues.
- Adaptability: Flexible and open to change, with a willingness to adapt quickly to new processes, challenges, or environments.
Nice To Haves
- Experience working with vulnerable populations, including those experiencing homelessness or mental health challenges, is highly desired.
Responsibilities
- Greet and assist customers while providing program information
- Process and issue negotiables to customers such as EBT, gas cards, and bus passes
- Provide general program information to customers
- Evaluate the need and initiate orders for office equipment, repairs, supplies, posters, and forms
- Accept supply deliveries and verify orders for accuracy
- Provide office support for all CSD staff, including those who are teleworking
- Process and distribute incoming and outgoing mail
- Maintain security and accuracy of all negotiables
- Monitor office equipment and ensure it is in good working order
- Ensure electronic and paper files are organized and updated
- Respond to inquiries and resolve problems
Benefits
- Fairness, access, and social justice commitment
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
