Customer Service/ Social Media Rep

Lithia & Driveway • Sterling, VA

22d • $25

About The Position

If you are an Customer Service/ Social Media Rep looking for an opportunity to work for a company that can offer you more, join the award-winning team at Subaru of Sterling. As part of the Lithia & Driveway family, we are focused on delivering honest value, earning customers for life, taking personal ownership, improving constantly, and having fun!

Requirements

• High School graduate or equivalent, 18 years or older required.
• We are a drug free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements

Responsibilities

• Provide customer follow-up, recording and tracking progress in Daily Contact Tracker.
• Conduct introductory training of new Customer Contact Center agents and proactively support team.
• Support Sales and Service Departments
• Respond to all dealership reviews
• Handle all social media actions on sites like Facebook, Twitter and Instagram
• Craft unique and personal responses for each interaction
• Aid in updating clients on progress by monitoring and social interactions

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED