Customer Service, Seasonal Business Battalion

H&R Block•Remote, MO

7d•$16 - $24•Remote

About The Position

100% WORK FROM HOME OPPORTUNITY H&R Block, the world’s leader in tax preparation services, is looking for a seasonal Customer Service Business Battalion agent who is skilled with computers to assist with troubleshooting our more difficult tech issues that arise from clients. We offer shift differential pay for weekend shifts. Associates are eligible for additional monthly and end-of-season incentives by exceeding performance standards; details of both incentives to be provided during onboarding. The Customer Service Business Battalion agent provides advanced client support by communicating via phone or email with external clients requiring assistance of information on the DIY online and software tax products as well as our business software program.

Requirements

High school diploma or equivalent
Ability to communicate clearly and effectively, both verbally and in writing
Ability to handle difficult conversations with empathy and tact, building trust with our clients
Experience in analyzing identifying root causes of customer dissatisfaction and making informed decisions
Advanced computer navigation knowledge
Must have an outlet for computer and monitors to be connected to
Must have a place in your residence that would be suitable for taking phone calls or chats in an area you would consider to be secure, private, and quiet workspace
Must have a smartphone and be willing to install an RSA token (two-factor authentication) as well as Microsoft Teams on it
Must have a wired internet connection (not Wi-Fi) with minimum upload and download speeds of 15MBps (Internet Speed Test required)

Nice To Haves

Experience in an in-bound help desk environment
Prior experience with Microsoft Office, advanced computer software troubleshooting, and networking connectivity problems
Experience in customer service or financial services position
Experience in a large phone center

Responsibilities

Interpret client needs, utilize software solutions, and troubleshooting skills to identify practical solutions
Utilize software solutions, knowledge base, and computer systems to resolve and track user incidents
Identify potential security issues and escalate issues appropriately to business partners, including partnering with developers and other lines of business
Communicate clearly and calmly on the telephone, email, and chat and to use effective customer service techniques with clients who may be under stress
Utilize oral, written, and interpersonal communication skills to interact with all levels of associates