Customer Service Scheduler

TRANSIT LLC•Oshtemo Charter Township, MI

5d•$16 - $18•Onsite

About The Position

Are you the kind of person who keeps everything running smoothly, stays calm on a busy phone line, and genuinely enjoys helping people? We're looking for a Customer Service Representative / Scheduler to be the friendly first point of contact for our service customers. In this role, you'll field incoming calls, book service appointments across our two shops, and keep the daily workflow humming.

Requirements

High school diploma or equivalent
Valid and insurable driver's license
Prior customer service experience
Communication: Excellent verbal, written, and digital communication skills — you connect with people effectively, efficiently, and with empathy
Problem solving: You ask smart, relevant questions, know where to find answers, and craft solutions that work for the customer and the business alike

Responsibilities

Answer incoming scheduling calls (40–60 per day) with professionalism and warmth
Confirm customer information (name, email, phone, vehicle) to ensure accurate scheduling
Manage the appointment schedule for two shops, allowing proper time for each visit and preventing over-booking
Track down answers for customers using multiple resources — or partner with BDC coworkers, service advisors, and parts advisors to find them
Review appointments regularly with a keen eye for detail to catch and correct errors
Coordinate with service advisors on loaner vehicles, pickups/deliveries, and waiting appointments
Make sound decisions in line with company policies and values so every customer has a great dealership experience
Take on other duties as assigned