Customer Service / Scale Attendant
About The Position
Ram Iron & Metal Inc is a privately owned Canadian Company that has been actively involved in the recycling industry since 1983. We are dealers, processors, and brokers of all grades of ferrous and non-ferrous metals. As a buyer and recycler of metals, we are proud of the continuing contributions we make towards the protection of our environment which is achieved through our waste reduction efforts. Ram Iron & Metal is ISO certified for 9001, 14001 and 45001, These structured systems ensure that we are able to consistently meet the expectations and requirements of our customers, suppliers, employees, governing legislations and communities. Maintaining these credentials are key to our overall business as they reinforce our continual quality and safety mindset, while providing clarity on how best to avoid or resolve any challenges. Moreover, they drive our organization’s improvements, as well as our employee training and development. Ram Iron & Metal is looking for a talented and driven Scale Attendant to join our Team. The Scale House Attendant, under the direction of the General Manager will be responsible for managing our inbound and outbound traffic by conducting the reading of weights and inputting the necessary data into our scaling system. You will need to provide clear directions to our operations team, truck drivers and other guests and perform additional administration duties to support our daily operations including answering calls, responding to emails, and preparing various documents.
Requirements
- High school diploma (SSGD) or equivalent is required.
- Proficient in Microsoft Word, Excel and outlook is required.
- Ability to read, write, comprehend, and communicate effectively in English.
- Ability to perform mathematic functions (addition, subtraction, multiplication, and division).
- Self-reliant with the ability to follow through on assignments.
Nice To Haves
- Prior experience working in a reception, office administration, customer service or dispatching is an asset.
- Knowledge of metal is an asset.
Responsibilities
- Operate scales to weigh incoming and outgoing vehicles for either delivery or pickup of scrap materials.
- Must regularly communicate with other scale operators and operations team to assist with vehicle yard traffic.
- Work with other staff members as needed via, phone, email, in-person, and/or radio communications.
- Friendly greeting of customers and truck drivers and provide tickets or any other documentation require for logs.
- Performing pre-start inspections of industrial and radiation detectors.
- Provide clear directions to truck drivers and other guests.
- Printing and distributing scale tickets as required.
- Process scale payments.
- Issue cash payments for customers that require immediate payment.
- Deal with difficult customer situations effectively and professionally.
- Manage the phones and emails assisting with customer inquiries.
- Verify receipts of supplies against packing slips and purchase orders.
- Manage work area by keeping all paperwork processed and neatly files as well as maintaining cleanliness and orderliness of scale house.
- Daily cash reconciliation, review ticket purchases and complete daily cash count.
- Other duties as required, not limited to responsibilities listed above.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
