Customer Service Samples Specialist

Virginia Tile Company•Farmington Hills, MI

11d•Onsite

About The Position

This role is responsible for providing a wide range of services and information related to products, pricing, availability, technical details, and customer support. While this is primarily a customer service role, we are seeking a hybrid candidate who can also assist with light warehouse picking within the Samples Department.

Requirements

Proficient in Microsoft Office (Excel, Word, Outlook)
Excellent written and verbal communication skills
Strong customer relationship and service skills
Ability to perform basic mathematical calculations
Self-motivated, energetic, and enthusiastic
Organized with the ability to track customer and reseller activities
Ability to read and interpret documents such as procedure manuals, work instructions, and software guides
Strong problem-solving skills
Ability to build and maintain lasting customer relationships
High level of integrity and work ethic
High school diploma or GED
2-3 years of direct experience in sales or telesales
Strong knowledge of retail and/or wholesale sales principles, methods, and practices

Nice To Haves

Prior customer-facing experience is a plus

Responsibilities

Comprehend customer needs (via conversation, architectural drawings, and written specifications) and recommend product configurations that meet those requirements
Provide pricing, quotes, product information, literature, samples, and support for customers
Process orders and arrange deliveries
Process product returns
Confirm customer information
Identify and close additional purchases of products and services
Respond to customer requests for information
Engage in technical discussions with customers
Promote solutions and services
Resolve customer complaints
Stay knowledgeable on product changes and developments
Answer questions about warranties or terms of sale
Inform customers of promotions and deals
Continuously evaluate and recommend process improvements to enhance the customer experience
Work with the Customer Service Manager to ensure excellent service delivery
Serve as an inside liaison to the outside sales team, including identifying potential future business relationships
Implement suggestions based on customer feedback (e.g., product enhancements, website improvements)
Perform other related duties as assigned