Customer Service/Sales
About The Position
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.
Requirements
- Ability to learn about products using provided tools.
- Ability to provide information to customers.
- Ability to sell an entire project.
- Ability to greet, qualify, recommend, and close customers.
- Ability to handle basics in adjacent departments.
- Ability to maintain in-stock condition of assigned areas.
- Ability to ensure assigned areas are clean, shop-able, and safe.
- Ability to provide a safe working and shopping environment.
- Ability to follow all safety policies & standards.
- Ability to complete specified safety training.
- Ability to correct hazards & unsafe conditions or report them to the Manager on Duty.
- Ability to work safely.
- Ability to work in cooperation with supervisors and other associates.
Responsibilities
- Provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
- Learn about products using provided tools and provide information to customers to sell an entire project.
- Greet, qualify, recommend, and close customers in their assigned department.
- Handle basic customer service needs in adjacent departments.
- Maintain the in-stock condition of assigned areas, ensuring they are clean, shop-able, and safe.
- Provide a safe working and shopping environment by following all safety policies & standards.
- Complete specified safety training.
- Immediately correct hazards & unsafe conditions or report conditions to the Manager on Duty.
- Work safely as not to endanger themselves, co-workers, vendors, or customers.
- Work in cooperation with their Department Supervisor and other associates in their department as well as other departments.
Benefits
- Paid vacation
- Paid sick leave
- Paid parental leave
- Six paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- Tuition reimbursement
- 401K with company match
- ESPP
- Profit-sharing bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
