Seasonal & Regular Customer Service, Sales & Stock - Sugarhouse Rack

Nordstrom•Salt Lake, UT

4d•Onsite

About The Position

This role is for a fast-paced, high-energy environment where team members continuously move and collaborate to create a welcoming and inclusive atmosphere for all customers. The focus is on ensuring a quick and easy customer experience while keeping the store clean and clutter-free. Flexibility is key, as employees may occasionally work in different areas of the store to maintain cleanliness and assist customers. Roles are available in Regular Customer Service, Seasonal Sales, and Seasonal Stock departments.

Requirements

Enthusiasm and a sense of adventure, see the glass as half full.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks.
A calm head in a busy retail environment.
Solid math, verbal, and written communications skills.
The ability to work a flexible schedule based on business needs.
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling.
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Responsibilities

Work with the team to ensure the salesfloor stays "runway ready", and is sized and filled in through re-merchandising and straightening throughout the day.
Assist customers when cashiering with a variety of transactions across different platforms (in-store, online and mobile), which includes operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience.
Create a smooth fitting room experience when supporting as a fitting room attendant by greeting and assisting customers and sorting and returning clothing to the floor.
Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor.
Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in all technologies used in the store environment.
Adhere to all operational, merchandise and asset protection standards.
Promote initiatives like our Nordstrom Rewards program.
Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments.
Fulfill customer orders in a timely manner following quality standards.
Prepare and ship customer’s orders following quality, packing and shipping standards.
Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes.
Assist in maintaining clean and organized selling floors and stockrooms.
Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures.