Customer Service Sales Representative - Part Time

Straz Center for the Performing Arts•Tampa, FL

23d•Onsite

About The Position

The Customer Service Representative is responsible for creating a positive customer experience by providing clients with accurate Straz Center information, including performances, events, donor/development, parking, Patel Conservatory programs/events, and restaurants (onsite and in the vicinity of Straz). The Customer Service Representative is also responsible for assisting with the purchase and/or pick up of tickets to Straz Center programs/events. Located in downtown Tampa, Straz offers flexible hours, event-based schedules including evenings and weekends, and a team-based work environment.

Requirements

Excellent verbal and written communication skills, including a professional and friendly phone demeanor.
Active listening skills.
Ability to compose professional and grammatically correct business correspondence.
Courteous and friendly demeanor.
Accurate cash and credit card handling skills.
Proficiency with basic math computations (making change).
Ability to respond in a calm and professional manner under stress.
Strong attention to detail.
Computer literate.
High school diploma or equivalent.
1 year previous customer service experience required.
The employee must possess acute hearing and comprehension skills to speak with customers in person and on the phone.
Must be able to enter information into the ticketing system in real-time while talking with a customer.

Nice To Haves

Tessitura or ticket office software experience a plus.

Responsibilities

Ensures all clients receive superior customer service by providing timely and accurate information regarding events through face-to-face communication, telephone, online chat, and email.
Uses a prescribed script and client list to make outbound sales and informational calls as directed.
Accurately accounts for his/her monies, including cash.
Distributes "Will Call" tickets at the ticket window.
Processes daily ticket sales.
Creates reservations for Maestro's restaurant and Maestro's Café.
Inserts "mailers" and ticket orders for mailing.
Assists in the job orientation of new employees as a mentor.
Provides quality customer service to all internal clients with ticketing needs.
Assists with miscellaneous ticket office projects as directed.
Required to work evenings and weekends according to business need.
Works in retail locations on Straz campus as needed.
Undertakes any other duties as directed by the management team.
The employee must possess acute hearing and comprehension skills to speak with customers in person and on the phone.
Must be able to enter information into the ticketing system in real-time while talking with a customer.