Temporary Customer Service/Route Service Representative

Gateway Services•Sacramento, CA

5d•Onsite

About The Position

This is a temporary, full-time role (40 hours + overtime as needed) for a Customer Service Representative/Route Service Representative at West Coast Pet Memorial in Sacramento, CA. The position involves working Monday to Friday with an early start time (5 am or 6 am). The pay range is $21.00–$25.00/hr, based on skills and experience. This role is not a desk job or a traditional driving role. It requires the representative to be the primary, face-to-face contact with veterinary clinics and sometimes pet parents, managing a demanding route and handling pets in emotionally sensitive situations with precision, professionalism, and care. The role is physically active, emotionally demanding, and operationally critical, requiring accuracy, reliability, and good judgment. Gateway Services is North America’s leading pet aftercare provider, supporting over 17,000 veterinary clinics with dignity, compassion, and care. Training will be provided for those new to pet aftercare.

Requirements

High school diploma or GED required.
Valid driver’s license with a clean driving record.
Comfortable using mobile technology and CRM systems.
Ability to work early mornings, weekends, or holidays as needed.
Frequent heavy lifting up to 100 lbs and physical activity.
Driving in all weather and road conditions.
Exposure to emotionally sensitive situations.
Independent work with high accountability.
Fast-paced, non-desk-based work environment.
Personable, calm, and compassionate.
Takes pride in professionalism and personal accountability.
Physically capable of frequent lifting and active workdays.
Highly reliable, organized, and detail-oriented.
Builds trust naturally and communicates clearly.
Understands that accuracy and consistency are essential.
Loves pets and respects the emotional weight of this work.

Nice To Haves

Prior customer service, account management, or route-based experience preferred.

Responsibilities

Review daily routes, load required equipment, and ensure all items are correct before departure.
Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures.
Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments.
Use company technology to scan pets at pickup and delivery; double-check names, IDs, and instructions.
Accurately document requests and complete all follow-through.
Interact with pet parents occasionally, with compassion and professionalism.
Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations.
Maintain full responsibility for each pet until properly received and documented.
Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly.
Deliver consistent, compassionate, high-quality service while gathering feedback to improve the clinic experience.
Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies.
Maintain cleanliness and professionalism of vehicle, equipment, and uniform.
Support basic account-related administrative tasks.
Provide clinics with information on available services and commemorative options; distribute approved materials.
Identify service opportunities and refer potential leads to Business Development.