Customer Service Return Agent

SIXT • Fort Myers, FL

4d • Onsite

About The Position

At SIXT, the Customer Service Return Agent is responsible for customer engagement and vehicle management. This role involves greeting customers, ensuring the smooth operation of the vehicle fleet, and creating excellent rental experiences. The position offers flexible hours and growth opportunities with an hourly pay of $19.

Requirements

• High school diploma or GED
• At least 1 year of customer service experience
• Basic computer navigation skills
• Familiarity with Microsoft Office applications
• At least 18 years old
• Valid driver's license with a clean driving record
• Authorized to work in the United States without requiring sponsorship
• Willing to wear a company uniform

Nice To Haves

• Background in sales, service, or hospitality
• Speaking other languages is a plus

Responsibilities

• Welcome all customers upon arrival, delivering a friendly and professional return experience.
• Inspect rental vehicles for damage, fuel levels, and mileage, handling findings and directing issues to the appropriate channels.
• Complete return transactions accurately and advise customers on final rental charges.
• Promote additional SIXT products and services.
• Identify and tag vehicles for maintenance and ensure they are moved to the correct location.
• Work in various weather conditions and take on additional tasks to support business needs.

Benefits

• Healthcare coverage (medical, dental, vision)
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Pet insurance
• 401k plan
• PTO
• Sick leave
• Time and a half for working on public holidays
• Employee Assistance Program
• Employee-only rental rates
• Family rental options
• Exclusive discounts for employees
• Uniform provided
• Weekly dry cleaning for uniform

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED