Seasonal Customer Service Return Agent - Syracuse Airport
About The Position
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Seasonal Customer Service Return Agent. The Return Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Assist all customers with the rental return process. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. The seasonal window starts on or after May 1st, 2026 and ends on or before October 1st, 2026. This position cannot exceed 180 days. This position pays $17 / hour and is located at the Syracuse Airport - 1000 Col Eileen Collins Blvd, Syracuse, NY 13212.
Requirements
- Must be at least 18 years old
- High School Diploma or G.E.D. required
- Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
- Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- This a seasonal position and you may work up to a maximum of 6 months (180 days) during the defined season and must experience a 13 consecutive week break in service before being re-hired.
Responsibilities
- Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
- Remind customer to check for personal belongings
- Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
- Advise and review rental charges; and provide an accurate receipt to the customer
- Provide information in a professional and courteous manner regarding transportation to the airport terminal
- Thank customers using the prescribed dialogue
- Inquire about service, satisfaction and document dissatisfaction
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
- Use of proper statement to determine if vehicle is being returned with full tank of gas
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
- Keep lot organized for ease of access and traffic flow
- Seek to improve job performance through self-assessment, skill development, training and goal setting
- Maintain a regular and reliable level of attendance and punctuality
- Perform miscellaneous job-related duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
