Customer Service & Retail Front Desk Associate - Shop#241 - 1560 Deborah Rd

Driven Brands Inc. • Rio Rancho, NM

1d • Onsite

About The Position

Auto Glass Now, a division of Driven Brands (including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass), is the second largest auto glass repairer in America. The company offers fast, friendly, and convenient auto glass services, focusing on exceptional customer experiences and high-quality auto glass repair, replacement, and calibration. They are seeking friendly and energetic team members for Customer Service Representative and Front Desk Associate roles. The company emphasizes career growth, with many management team members having started in entry-level positions. Both experienced and entry-level candidates are welcome, with paid training available.

Requirements

• Must have a positive attitude and customer service mindset
• Must have basic computer skills
• Must have strong communication skills

Nice To Haves

• Bilingual (Spanish) proficiency is a plus!
• Prior phone or call center experience is a plus!
• Experienced customer service professionals with automotive industry experience

Responsibilities

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Provide excellent customer service
• Assist Manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Maintain a professional appearance and positive attitude

Benefits

• Full-time & part-time schedules are available
• Competitive base pay rates
• PAID TIME OFF for full-time employees
• Health, Vision, & Dental Insurance
• 401(k) company match for all employees
• SAME DAY PAY available through myFlexPay
• Paid training
• Early access to 50% of your earned wages at any time through our myFlexPay program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees