Customer Service Resolution Specialist

Medical University of South Carolina • Charleston, SC

3d • Onsite

About The Position

Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC. Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns. Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts. Assists with on-site patient counseling and supports customer service as business needs dictate Special projects as needed Other duties as assigned

Requirements

• High School Degree or Equivalent
• 1 year of work experience

Responsibilities

• Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships.
• Serves as primary contact for various departments within MUSC.
• Works with all systems including but not limited to Epic to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries.
• Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, and patient generated billing concerns.
• Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes
• Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.
• Assists with on-site patient counseling and supports customer service as business needs dictate
• Special projects as needed
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED