Customer Service Researcher
City of New York•New York, NY
•$42,288 - $48,631•Hybrid
About The Position
The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city. The Customer Operations Division oversees various business centers and divisions, including the Land Records Division and its Office of the City Register. The Land Records Division records and maintains official real estate documents, manages property ownership records, and provides research services. The Research and Correction Call Center units are seeking two (2) Customer Service Researchers to support these functions.
Requirements
- Permanent in the Clerical Associate Civil Service title or reachable on the current Clerical Associate Open Competitive Exam No. 3120.
- Include Employee Identification Number (EIN) when applying.
- Indicate in cover letter permanent civil service title or list no. for exam no. 3120.
- Four-year high school diploma or its educational equivalent.
- One year of satisfactory clerical experience.
- Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
Nice To Haves
- Experience with the ACRIS system.
- Experience with CRM mail systems.
Responsibilities
- Intake and scanning of documents submitted to the City Register for recording.
- Ensure that all documents are processed and scanned in a timely manner for examiner review.
- Assist taxpayers primarily by responding to inquiries via telephone and email.
- Assist taxpayers daily by navigating the ACRIS system, responding to tax form and research inquiries, and addressing taxpayer inquiries through the CRM mail system.
- Assist customers in the public service area with preparing the required cover page for document submissions.
- Perform the intake, scanning, and return of documents submitted to the City Register's offices for recording, whether received by mail or in person.
- Process certified document requests.
- Retrieve microfilm, microfiche, and Land Records books upon request.
- Refile and maintain Land Records books in the library area in an organized manner.
- Perform cashiering duties and open incoming mail.
- Research property ownership.
- Work on Special projects in the division as needed.
Benefits
- Eligibility for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
