Customer Service Representatives

UnitedHealth Group•Tampa, FL

3d•$18 - $32•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding. In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career. Our Customer Service Representatives play a vital role in UMR's success by supporting members and providers while delivering exceptional service experiences. As a key point of contact, you'll help answer questions, navigate complex situations, build trust, and create positive outcomes. No two days are the same, and every interaction is an opportunity to make a meaningful impact. Through comprehensive training, ongoing support, and continuous learning opportunities, you'll gain valuable healthcare industry knowledge and develop skills that can support long-term career growth. Whether your focus is supporting providers, assisting members, researching complex issues, or developing new skills in healthcare operations, you'll be part of a team that values collaboration, innovation, and service excellence. If you're passionate about helping others, enjoy solving problems, and thrive in a fast-paced environment, this is an exciting opportunity to launch or grow your career with a company committed to helping people live healthier lives.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
1+ years of customer service experience in an office OR professional setting
Experience with using computers as primary work tool
This position will receive calls up to 50-70 calls daily and requires full attention to work duties. Employees in this role must ensure they will have uninterrupted work time while they are on shift (outside of normally scheduled breaks and lunch).
Capability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
Flexibility to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm CST, Monday - Friday

Nice To Haves

Customer service call center experience
Experience in a healthcare, insurance, medical, OR dental environment
Experience with researching OR processing healthcare claims
Experience with navigating multiple systems while assisting customers
Familiarity with medical and / OR dental terminology, claims processing, coding, benefit plans, and health plan documents
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload. Wireless services such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.)
Demonstrated commitment to delivering exceptional service experiences
Communicates with empathy, professionalism, and authenticity to create positive interactions
Uses thoughtful listening and effective questioning techniques to understand and address customer needs
Applies resourcefulness and sound judgment to identify solutions and navigate complex situations
Handles sensitive and difficult situations with composure, respect, and a focus on resolution
Maintains a high level of accuracy and attention while managing multiple priorities
Effectively utilizes technology and digital tools to support customers and achieve business goals
Adapts quickly to changing priorities, new information, and evolving customer needs
Embraces continuous learning, professional growth, and opportunities to expand skills and knowledge
Contributes to a culture of collaboration, inclusion, and customer-first excellence
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Serve as a trusted resource by providing exceptional service and support to members and / or providers
Answer incoming inquiries and determine the appropriate assistance needed
Listen actively, ask thoughtful questions, and accurately document information in multiple systems
Research and resolve questions, concerns, and issues through real-time problem-solving and follow-up
Navigate multiple applications and resources to gather information and resolve inquiries efficiently
Communicate complex information in a clear, simple, and easy-to-understand manner
Collaborate with teammates and business partners to deliver effective solutions and positive outcomes
Meet established goals related to quality, productivity, customer satisfaction, accuracy, and attendance
Continuously learn and apply new skills, processes, and industry knowledge to support success