BMV Intermittent Customer Service Representative

Indiana Department of Correction•Carmel, IN

1d•Onsite

About The Position

The Indiana Bureau of Motor Vehicles (BMV) is seeking a Customer Service Representative for its Carmel branch. This intermittent position involves providing frontline customer service, assisting Hoosiers with a broad scope of BMV needs, and ensuring timely and accurate transactions. The BMV is recognized as one of Indiana’s Top Workplaces and is dedicated to serving the public with best-in-class driver and vehicle services.

Requirements

Top-notch communication skills.
A high level of critical thinking and the ability to troubleshoot.
Ability to process cash and card transactions.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Ability to perform essential functions with or without reasonable accommodation.
High School Diploma or High School Equivalent (HSE) and customer service experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

Conduct customer transactions using job knowledge.
Answer customer questions and provide guidance.
Assist with the daily opening and closing of the branch.
Check transactions for accuracy, timeliness, and proper accounting.
Work with leadership to resolve escalated customer concerns and system problems.
File applications as completed throughout the day.