Customer Service Representative
About The Position
We are seeking a detail-oriented and customer-focused Service Appointment Coordinator to assist customers via live phone calls. The ideal candidate will have strong verbal and written communication skills and ability for real-time problem solving. In this role, you will handle customer inquiries for the service departments in our dealerships, provide product or service information, resolve customer concerns, and ensure a positive customer experience with a focus on making service appointments. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
Requirements
- High School Diploma or Equivalent
- Ability to read, write, and comprehend written instructions and information
- Demonstrated customer service skills
- Demonstrated communication and interpersonal skills
Nice To Haves
- 6-12 months previous work experience
- Previous industry experience
Responsibilities
- Respond promptly to incoming customer inquiries.
- Provide accurate information regarding products, services, policies, and promotions.
- Troubleshoot and resolve customer concerns efficiently.
- Maintain a professional, helpful, and friendly tone in all customer interactions.
- Work collaboratively with other departments to improve customer satisfaction.
- Ask qualifying questions to uncover needs and direct calls appropriately.
- Ensure that service consultants receive messages promptly.
- Meet or exceed assigned Key Performance Indicators (KPIs) and targets.
- Provide reporting and approved communications to dealership management.
Benefits
- Competitive compensation
- 401k matching
- health insurance
- dental insurance
- vision insurance
- maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide
- Opportunity to join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
