Customer Service Representative: Large Animal and Small Animal

Community Veterinary Partners•Quakertown, PA

2d•$16 - $18•Onsite

About The Position

Quakertown Veterinary Clinic (QVC) is seeking professional and compassionate Customer Service Representatives (CSRs) to join our veterinary reception team in both our Large Animal and Small Animal departments. This position is ideal for individuals who enjoy working in a fast-paced environment, have strong communication skills, and are committed to providing excellent customer service to clients and patients. QVC is a 24/7 veterinary hospital focused on providing high-quality patient care and client service.

Requirements

Previous customer service, receptionist, or administrative experience required
Strong verbal and written communication skills
Ability to multitask and remain organized in a busy environment
Professional demeanor and dependable attendance
Basic computer and data entry skills
Ability to work collaboratively with team members and clients

Nice To Haves

Veterinary or medical office experience preferred, but not required

Responsibilities

Answer incoming phone calls in a professional and timely manner
Greet clients and assist with check-in and check-out procedures
Schedule appointments and update patient/client records
Respond to client questions and provide general information
Process invoices and payments
Monitor patient flow and communicate with hospital staff as needed
Perform clerical duties including filing, email communication, and record maintenance
Assist with over-the-counter sales of diets and retail items
Maintain a clean and organized reception area