Customer Service Representative

Alltech•Quincy, IL

21d•$24 - $26•Onsite

About The Position

Akralos is a North American animal nutrition company formed by the merger of Alltech and ADM. They focus on partnering with customers to deliver results that matter, serving livestock producers, equine owners, and animal lovers across North America. Akralos provides innovative, research-based animal feed and nutrition products aimed at improving customer profitability and competitive advantage. This is a full-time Customer Service Representative position based in Quincy, IL.

Requirements

2-5 years demonstrated success working in Customer Service, preferably in manufacturing organizations.
Prior experience entering and managing sales orders in an Enterprise Resource Planning system (ERP) such as Microsoft D365, Oracle JD Edwards, SAP, or equivalent.
Open to change, naturally curious, and comfortable working “in the grey.”
Microsoft Office 365 Suite experience including Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Microsoft Teams, SharePoint, and Copilot.
Critical thinker: Ability to see the big picture; using sound reasoning and judgment to work through problems.
Ability to prioritize work effectively while managing multiple tasks to meet business needs.
Ability to remain positive and friendly to customers and coworkers while in a fast-paced, high-stress environment.
Excellent communication skills
Advanced computer skills

Nice To Haves

2- or 4-year degree in business, communications, or an Ag related field.
Agriculture background or experience working in the Ag sector.

Responsibilities

Provide exceptional customer service to Feed customers and internal stakeholders including sales, manufacturing, logistics, pricing, and quality.
Manage error-free orders from creation through delivery utilizing Microsoft D365 applications system, supporting multiple shipping locations and manufacturing plants.
Provide timely and appropriate responses to customer complaints and issues regarding sales orders.
Demonstrate a sense of urgency and responsiveness to all inquiries, voicemails, and emails pertaining to sales orders, product availability, pricing, invoices, and other.
Deliver a pleasant experience in both voice and written communication, approaching customer interactions with patience, empathy, and a cheerful outlook.
Communicate accurate information about products, availability, pricing, and location policies.
Build strong relationships with customers, sales, team members, and supporting multiple locations to strengthen customer satisfaction and loyalty.
Work on miscellaneous projects as directed by manager.
Successfully transact all department-related activities including sales orders of all types, credits, rebills, invoices, and other.
Provide back-up to others across locations as needed.