Customer Service Representative (Health/Medical) - Hybrid (MD) R0052093

Wolters Kluwer • Hagerstown, MD

58d • $39,050 - $53,350 • Hybrid

About The Position

As a Customer Service Representative, you will be an essential part of our customer support team, focusing on delivering exceptional service and support to our customers. You will handle various administrative and operational tasks, providing valuable assistance to ensure smooth customer interactions. This entry-level role is perfect for those eager to start and grow in the customer service industry.

Requirements

• Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
• E-commerce background
• Live chat
• CRM | Salesforce
• Customer Orientation: Strong focus on satisfying customer needs.
• Problem-Solving: Basic skills in identifying and resolving issues.

Nice To Haves

• Communication: Clear and effective verbal and written communication skills.
• Attention to Detail: Accuracy in documenting customer interactions.
• Time Management: Ability to handle multiple tasks and prioritize effectively.
• Product Knowledge: Fundamental understanding of the company's products/services.
• Technical Literacy: Basic computer and software proficiency.
• Team Collaboration: Ability to work well with others in a team environment.
• Health/Medical Background

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Document customer interactions and maintain accurate records.
• Assist customers with basic troubleshooting and problem resolution.
• Process customer orders and applications.
• Handle billing, maintenance, and account termination requests.
• Update customer information in the database.
• Provide product and service information to customers.
• Escalate issues to higher-level support when necessary.
• Follow company policies and procedures in all customer interactions.
• Participate in training sessions and team meetings.

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Web Search Portals, Libraries, Archives, and Other Information Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees