Customer Service Representative (Hybrid)
About The Position
As a Customer Service Representative, you will provide customer services relating to sales, sales promotions, installations and communications. Provide phone support for inquiries from sales and healthcare professionals Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers Provide feedback and suggestions to improve service levels, internal processes and customer support methodology Support Sales Department by providing answers to questions generated by telephone, e-mails and fax; research responses with sales Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute Maintain customer pricing in systems of record, including entering contracts as required Implement and support Quality initiatives throughout Customer Service workflow Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
Requirements
- High School Diploma or equivalent
- Two (2) years’ relevant work experience
- Minimum 50 WPM typing speed
Nice To Haves
- Experience as account representative; ERP, CRM, SAP systems
- Hospital or medical field experience; medical terminology
Responsibilities
- Provide customer services relating to sales, sales promotions, installations and communications
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax; research responses with sales
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes/discrepancies, take appropriate action required to resolve dispute
- Maintain customer pricing in systems of record, including entering contracts as required
- Implement and support Quality initiatives throughout Customer Service workflow
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
