Customer Service Representative (Hybrid)

Ardent Mills•Denver, CO

5d•$26 - $35•Hybrid

About The Position

Customer Service Representative Your role: As the Customer Service Representative (CSR) you will be the key liaison between Ardent Mills’ external customers and internal stakeholders building trust and serving those both inside and outside of the organization. The CSR is responsible for managing and maintaining strong customer relationships as the primary point of contact for an assigned customer base and acting as the voice of the customer back to the business. A successful candidate will have the following attributes: The ability to deliver results in first-time situations by inspiring others and working to earn trust every day. The willingness to serve others with understanding, respect, and care. The ability to operate with simplicity, clarity, and transparency. A desire to strive for excellence and a passion to serve. The willingness to effectively deal with and drive change. The ability to organize, prioritize, and own multiple tasks while meeting and/or exceeding deadlines. The ability to learn and apply new technology, with the willingness to share knowledge with others. Above all you will be expected to carry out all your activities with reliability, integrity, compliance and in a safe, environmentally responsible, and efficient manner.

Requirements

Bachelor’s Degree or 3+ years customer service experience
The ability to delve into details and problem solve
The ability to balance competing priorities with the skills to successfully multi-task in fast paced environment
The ability to deliver accurate results in an efficient manner
Willingness to lead by example, help drive team engagement and influence others positively
Proficient in Microsoft Office skills to include; Outlook, Excel, & Word
Excellent verbal and written communication skills
Must be available to work after hours coverage on a periodic basis during evenings and weekends in addition to your usual schedule.

Nice To Haves

Customer service experience including order entry and customer relationship management
SAP, Microsoft GP or other ERP software working knowledge
Logistics and/or Transportation experience
Bilingual; Spanish preferred but not necessary

Responsibilities

Order Management/ Fulfillment: The CSR is responsible for accurate order entry, contract application, and price confirmation management. The CSR will solicit customer orders based on customer trends and/or customer inventory. This person will also work cross-functionally with mill schedulers, transportation, sales and supply chain to ensure Ardent Mills is meeting our customer’s expectations.
Customer Relationship Management: The CSR will act as a liaison between the customer and all internal Ardent Mills functions. The CSR will create and foster positive customer relationships through daily/weekly interaction and timely and professional service. In addition, this person will acquire/maintain customer insight/information and provide it to the business.
Incident Management: The CSR will work to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved. The CSR will also track customer relationships using the Incident Management Process and communicate relevant information throughout the organization.
Demand Management: The CSR is accountable to track and communicate changes in short term customer demand and escalate as appropriate to the business to ensure we are proactively able to meet our customer’s needs.