Customer Service Representative - Diving

Johnson Outdoors•El Cajon, CA

8d•Hybrid

About The Position

Johnson Outdoors Diving, home to SCUBAPRO, a global market leader in innovative diving products, creates amazing outdoor experiences. For 60 years, our exceptional gear has given people the opportunity to explore the amazing underwater world. As our Customer Service Representative, you will provide world-class support to our dealers, sales reps, and end users. Your focus will be on our international sales and you will be responsible for internal sales support including order fulfillment, scheduling, product availability, pricing, and communications and support for our consumers. This position is located at our facility in El Cajon, CA, just outside of San Diego. If you love providing seamless service, resolving problems with calm and class, and want to be a valued member of a best-in-class team that our customers rave about, get in touch with us today!

Requirements

High school diploma or equivalent.
At least 1 year of previous customer service experience.
Experience working in a call-center environment and with end-users.
Ability to function, often under pressure, without continuous supervision.
Ability to effectively solve problems.
Computer literacy in Microsoft Office (Word, Excel, PowerPoint).

Nice To Haves

Familiarity with JDE and Data Warehouse software systems a plus.
Excellent written and verbal communication skills.
Excellent organizational skills and great attention to detail.
Scuba Diving experience or desire to learn is a plus.

Responsibilities

Provide world-class support to customers and end-users in a fast-paced environment, via incoming phone, e-mails, faxes and online support.
Handle dealer and consumer complaints professionally and in accordance with policy/procedure.
Accurately input and expedite dealer and consumer orders into the computer database.
Monitor and provide accountability for order completion.
Maintain the address book database.
Research and process credits and charge backs in a timely manner within policy and company procedures.
General filing, department projects, and other duties as assigned by supervisor.