Customer Service Representative

Dal-Tile • San Jose, CA

23h • Onsite

About The Position

Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Expected base pay rates for the role will be between $23.07 and $28.04 per hour at the commencement of employment. Compensation and range may vary by location. Final base pay is determined based on job-related factors such as work location, skills, experience, education, and training, consistent with applicable state and local laws. Base pay is one component of the total compensation package, which may also include incentive compensation, commissions (if applicable), discretionary bonuses, short- and long-term incentives, and company-sponsored benefits. Primary Objective: To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Primary Function and Scope: Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment. Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Responsible for keying in orders, processing faxes, and preparing reports. Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Participates in special projects and performs additional duties as required.

Requirements

• High School Diploma or GED equivalency required
• 1 or more years of customer service experience
• Moderate level of computer skills in Word and Excel

Nice To Haves

• Focus on customer account management preferred
• Prior tile industry knowledge is preferred

Responsibilities

• Servicing walk-in customers
• Answering customer inquiries
• Providing samples
• Completing sales transactions
• Order entry
• Order inquiry
• Providing product information
• Providing order status updates
• Providing pricing information
• Performing stock checks
• Managing transportation
• Keying in orders
• Processing faxes
• Preparing reports
• Addressing customer inquiries and order issues from order entry to order delivery
• Participating in special projects
• Performing additional duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED