Customer Service Representative
About The Position
Destination Pet is seeking an experienced and polished Client Service Representative (CSR) to join their dedicated team at Raintree Pet Resort and Medical Center. This role is crucial in delivering customer excellence with each client and patient. The team at Raintree Pet Resort and Medical Center takes pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. Destination Pet is a national network of pet-obsessed professionals dedicated to elevating the love and lives of pet families through total pet care, integrating services from veterinary medicine to grooming, boarding, daycare, and training.
Requirements
- Previous experience in a client service role (veterinary or healthcare preferred)
- Exceptional communication, interpersonal, and organizational skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficiency with computers and, ideally, practice management software
- A professional appearance and demeanor, with genuine compassion for pets and their owners
Responsibilities
- Welcome clients and patients with warmth, professionalism, and empathy
- Answer phone calls and emails promptly while providing accurate information
- Manage appointment scheduling and maintain efficient client flow
- Process payments and maintain precise client and patient records
- Collaborate closely with veterinarians and medical staff to support patient care
- Handle client concerns with discretion, understanding, and problem-solving skills
- Uphold hospital’s standards for client confidentiality and service excellence
Benefits
- Full-Time health benefits
- 401k
- Discounted Pet Insurance
- Employee discounts for veterinary services and products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
