Front End - Customer Service Representative
About The Position
We are looking for a Customer Service Representative to join our family-owned Italian grocery and help us provide our customers with top notch customer service. The Customer Service Representative contributes to the company’s operation and success by addressing customers’ complaints and requests, providing exceptional customer service, and ensuring customers’ needs are met. Attributes that contribute to success in this role include strong interpersonal skills, patience, and being friendly and courteous. Our company supports employee growth & a satisfying workplace. We are committed to providing our customers with the tastiest food that’s made with old-fashioned Italian recipes using the highest quality ingredients available. Join our family today!! For over 4 Generations, Iavarone Bros. has been hiring those who are passionate about top quality food and pride themselves in providing excellent customer service. Our company is based on values and family traditions. Which includes our belief that families deserve nothing but the very best healthy alternatives available in the industry. We are proud to have been serving families for over 90 years. We strive to make our customers’ shopping experience pleasant and unique. Joining our team is not only about joining a company but rather becoming part of the Iavarone Bros. family. Our company supports employee growth and a satisfying workplace. We are committed to our communities and to providing our customers with the tastiest food that’s made with old-fashioned Italian recipes using the highest quality ingredients available. Iavarone Bros. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, age, religion, ancestry, national origin, alienage or citizenship status, gender, pregnancy, sexual orientation, disability or handicap, marital and partnership status, arrest or criminal conviction record, status as a victim of domestic violence, genetic information (including predisposing genetic characteristics), military/veteran status, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Requirements
- Previous experience in a retail grocery store or as a customer service representative.
- Possesses strong customer service and communication skills.
- A positive attitude and can handle customer complaints / issues with diplomacy and tact.
- Possesses basic math skills.
- Possesses strong organizational and problem-solving skills.
- Can relate cordially with customers.
Responsibilities
- Remaining courteous and helpful to all customers and resolving questions and complaints in a pleasant manner.
- Answering incoming phone calls and giving basic information about store hours and service, resolving customer issues, and providing other appropriate information over the phone as needed.
- Monitoring sales activities and customer transactions to ensure that customers receive satisfactory service.
- Processing refunds and exchanges, sorting damaged products, and returning unwanted items to shelves.
- Managing the register and handling cash, credit/debit, check, and gift card transactions with customers.
- Following store procedures regarding purchase of specialty items such as alcohol and cigarettes.
- Resolving customer complaints and escalating customer concerns to management as necessary.
- Sorting and bagging goods so as not to contaminate other goods and ensure they are safe for transport.
- Reporting all safety risks or issues, and illegal activity (including theft or fraud) to management.
Benefits
- Competitive pay
- Medical Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- A variety of income protection insurance programs (Disability, Term Life, Critical Illness, Accident)
- Paid Time Off
- 401k with Employer Match
- Generous Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
