Customer Service Representative

Gallagher•Lakewood Ranch, FL

16h•Onsite

About The Position

Are you passionate about customer service in an industry that offers stability and growth? We have an exciting opportunity in our Lakewood Ranch Call Center Team! Our Customer Service Representatives help our customers when they have questions about their policies – limited sales involved! This is an In-Office position which is located at 8430 Enterprise Cir, Lakewood Ranch, FL 34202. Hours: M-TH 9am-6pm EST and Fridays 8am-5pm - No weekends. Pay: $18/hr. Benefits start day one!

Requirements

High school diploma
Minimum of 1 year of customer service experience
The ability to type well and use a computer

Nice To Haves

4-40 insurance license or a 2-20 insurance license
The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word
The ability to take complex information and explain it in simple terms either in writing or over the phone or chat
An eye for detail

Responsibilities

Answering the phone and emails from our customers when they have questions issues around their insurance policies.
Investigate issues and research problems to make sure our customers questions are answered correctly and meet a successful and accurate resolution.
Follow up once you have all the information you need.
Demonstrate outstanding listening skills while providing excellent customer service.
Be patient and show empathy which will further promote our reputation of integrity.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program