Customer Service Representative (Weekend Shift)

World Truck Towing & Recovery • Seville, OH

2d • Onsite

About The Position

NOW HIRING – CUSTOMER SERVICE REPRESENTATIVES (WEEKEND SHIFT) 📍 Location: Seville, Ohio (Medina Area) 🕒 Weekend Shift: 9:00 AM – 9:00 PM Part-Time Opportunity Join a Growing, Customer-First Team! World Truck Towing & Recovery, Inc. is seeking dependable, professional individuals to join our Customer Service/Dispatch team for a dedicated weekend shift. This role is ideal for candidates looking for consistent weekend hours in a fast-paced, team-oriented environment. Perfect for students, second-income households, or those seeking weekend-only work. No towing experience required — paid training provided!

Requirements

• High school diploma or equivalent
• Customer service experience preferred (not required)
• Strong communication and multitasking skills
• Ability to stay calm and professional under pressure
• Basic computer skills (dispatch software experience is a plus)
• Reliable, detail-oriented, and team-focused

Responsibilities

• Deliver calm, professional support in high-pressure situations
• Answer incoming calls and gather key information using guided questions
• Dispatch towing and roadside services efficiently and accurately
• Provide service updates and estimated arrival times
• Coordinate with drivers and keep customers informed
• Assist with billing, scheduling, and administrative tasks
• Demonstrate strong information retention and attention to detail
• Ability to interpret direction and complete tasks with minimal supervision

Benefits

• Competitive pay (based on experience)
• Overtime opportunities (time-and-a-half)
• Paid training – no experience required
• Consistent weekend shift schedule (9 AM – 9 PM)
• Career advancement opportunities
• Health Insurance & Health Savings Account contributions
• Life & Supplemental Insurance (Disability, Accident, Critical Illness)
• 401(k) with company match
• Paid Holidays & Paid Time Off
• Proactive Health Management Plan (telemedicine, health coaching, and more)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED