Customer Service Representative

Ethos Veterinary Health•Honolulu, HI

1d•Onsite

About The Position

VERC is hiring a full-time Customer Service Representative (CSR) to join our Client Care team. You'll be one of the first points of contact for pet owners, helping clients navigate check-in, appointments, admissions, payments, medical records, and other front desk needs in our busy 24/7 Emergency & Specialty veterinary hospital. Veterinary experience is preferred but not required. Candidates with strong customer service experience in healthcare, hospitality, reception, or other fast-paced environments are encouraged to apply.

Requirements

Previous customer service experience.
Strong verbal and written communication skills.
Compassionate and professional approach to client service.
Ability to multitask and prioritize in a busy environment.
Strong computer and data-entry skills.
Confidence handling payments and financial transactions.
Dependable, organized, and comfortable working as part of a team.

Nice To Haves

Veterinary or medical front desk experience preferred but not required.

Responsibilities

Greet clients and assist with patient check-in, admissions, and discharges.
Answer client questions and provide information about hospital services and processes.
Schedule appointments, emergency visits, and follow-up care.
Create, update, and maintain accurate client and patient records.
Prepare invoices and process payments and other financial transactions.
Coordinate with Veterinary Technicians, Veterinarians, and hospital teams to support patient flow.
Assist with phone calls, emails, scanning, records, and other front desk responsibilities.
Provide professional and compassionate service to clients throughout their hospital experience.