Customer Service Representative

Armacell • Usa, NC

1d • Hybrid

About The Position

Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world! The year 1954 marked a significant milestone in thermal insulation history. Armstrong’s R&D Project Number 54013, developed by three innovators, evolved into ArmaFlex, the world's first flexible, closed-cell elastomeric foam for equipment insulation. This product revolutionized the insulation industry. Today, more than 70 years later, ArmaFlex continues to be a pillar of Armacell's success. The Customer Service Representative is a key member of the customer service team. The Customer Service Representative is responsible for providing effective order processing, sales service, customer satisfaction and information feedback to external and internal customers. This position will initially operate remotely; however, candidates should reside within a reasonable commuting distance of our Mebane, NC facility, as the future-state work model is expected to include onsite presence approximately 2–3 days per week. Additionally, the selected candidate will be required to complete approximately 1–2 weeks of onsite training at the Mebane facility upon hire.

Requirements

• Minimum of a High School Diploma or GED required.
• Minimum 3-5 years of related work experience in a customer service environment.
• Possesses professional written and verbal communication skills with excellent telephone etiquette.
• Proficiency in SAP with knowledge of Microsoft Office applications and Lotus Notes.
• Can work independently and multi-task in faced paced environment.
• Demonstrated problem solving capability.

Responsibilities

• Processes orders and invoices correctly and in timely manner.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
• Assists Lead Customer Service Representative and provides recommendations for process improvements.
• Operates as the liaison between internal and external expectations.
• Able to identify and assess customers' needs to achieve satisfaction.
• Promotes products and services to customers and responds to technical questions.
• Develops on-going positive relationships with customers.

Benefits

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & wellbeing.
• Financial programs such as 401(k), life insurance, short & long- term disability coverage, and opportunities for performance-based salary incentive programs
• Generous paid time off including 12 holidays
• Training and educational resources in our learning management system
• Giving & volunteer opportunities, and discounts on retail products, services & experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED