PT Customer Service Representative

Planet Fitness • Pasadena, MD

1d • Onsite

About The Position

National Fitness Partners is hiring a part-time Customer Service Representative at its Pasadena, Maryland Planet Fitness location. The role provides customer service to members, prospective members, and guests while helping create an exceptional Judgement Free member experience. The schedule is Monday through Thursday, 10 p.m. to 4 a.m., with a starting rate of $15 per hour. Hourly pay increases are scheduled at 180 days, one year, and every six months after the first year, based on the employee’s anniversary date. Select shifts receive shift-differential pay.

National Fitness Partners is the largest Planet Fitness franchise, serving more than one million members across over 200 clubs. The company describes its culture through accountability, drive, passion, and ambition, and emphasizes affordable fitness and transforming lives.

Requirements

• Customer service experience.
• High school diploma or GED equivalent preferred.
• Must be at least 18 years old.
• Basic computer proficiency.
• Frequent lifting, carrying, pushing, and pulling; must be able to lift up to 75 pounds.
• Will encounter cleaning chemicals during the shift.
• Frequent climbing, balancing, kneeling, and crouching during the shift.
• Continual reaching with hands, fingers, and arms during the shift.

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members, and guests.
• Answer phones in a friendly manner using the information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point-of-sale system.
• Promote PE@PF fitness instruction classes to active and new members.
• Maintain a clean, sanitized, and safe club environment.

Benefits

• Growth opportunities; over 90% of the management team started as an entry-level team member.
• Competitive pay with scheduled hourly increases at 180 days, one year, and every six months after the first year.
• Shift-differential pay for select shifts.
• PTO for all employees.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED