Customer Service Representative
About The Position
Home Fire Stove & Grill City is looking for an enthusiastic, customer-focused - part time Customer Service Representative to join our team. We are a growing company specializing in fireplaces, wood stoves, outdoor living products, grills, hot tubs, saunas, and more. Our success is built on providing exceptional customer service, building lasting relationships, and making sure every customer feels valued and taken care of throughout their experience with us. The ideal candidate is someone who enjoys helping people, is an excellent communicator, stays organized, and takes pride in following through. This position will work closely with customers and our sales and service teams to answer questions, coordinate information, resolve concerns, and ensure a smooth customer experience from the first interaction through project completion.
Requirements
- Strong communication and people skills
- Friendly, positive, and professional attitude
- Genuine desire to help customers and solve problems
- Ability to build trust and maintain strong customer relationships
- Excellent organization and attention to detail
- Strong follow-up and time-management skills
- Ability to handle multiple customers, phone calls, emails, and tasks efficiently
- Comfortable answering customer questions and providing clear, helpful information
- Ability to remain calm and professional when handling customer concerns or complaints
- Team-oriented and willing to work closely with sales, service, and installation teams
- Self-motivated and dependable
- Ability and willingness to learn our products, services, and processes
Nice To Haves
- Previous customer service, retail, office, or home improvement experience preferred, but not required
Responsibilities
- Greeting and assisting customers in person, by phone, and through email
- Answering customer questions and providing product and service information
- Scheduling appointments, service calls, and follow-ups
- Communicating with customers regarding project updates, timelines, and next steps
- Following up with customers to ensure their needs are being met
- Helping resolve customer concerns and finding appropriate solutions
- Maintaining accurate customer information and records
- Coordinating with sales, service, installation, and management teams
- Assisting with general showroom and office responsibilities
- Learning our products and services to better assist customers
Benefits
- Competitive hourly pay based on experience
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
