Customer Service Representative

Pace Industries, LLC • Cambridge, MA

14d • Onsite

About The Position

A Customer Service Representative is responsible for providing administrative support for orders from receipt to delivery. This support includes receiving, entering, and updating customer orders as well as frequent communication with the production, quality, and shipping departments. Customer Service also works with outside vendors and suppliers to establish lead times and schedule/procure components and services. Pace offers careers and is the premier die casting manufacturer and engineering solutions supplier worldwide. The Cambridge Division, founded in 1945, has been providing contract manufacturing die casting worldwide for 80 years. Pace Industries has a strong commitment to the principle of diversity, and in that spirit, seeks a broad spectrum of candidates including women, minorities, veterans, and people with disabilities. Pace is a career destination for engaged, passionate and talented people who are driven to seek the innovation, growth and opportunity that only Pace offers. For 50 years, Pace has innovated die-casting in North America. Now, as North America's largest die casting company, our mindset and focus are still the same, but we operate on a larger scale and supply customers worldwide!

Requirements

• H.S. diploma or GED
• 1-2 years of experience in an office environment.
• Microsoft Office skills, especially Excel
• Written and oral communication skills including professional telephone, email, and in person communication.
• Team-oriented, independent, and self-directed.
• Filing and organizational skills – must be detail-oriented

Responsibilities

• Answering telephone calls, greeting visitors, filing.
• Projecting a positive, friendly, helpful image to each customer, including external customers, internal customers and sales representatives.
• Processing orders in compliance with established procedures.
• Participating in order and production reviews with the manufacturing team.
• Providing customers with certificates, proof of deliveries, lead time information, samples, etc.
• Using tact and professional discretion when sharing difficult information, such as production delays or extended lead times.
• Learning to navigate and download files from customer portals.
• Assisting in other departments covering a wide range of office duties.

Benefits

• Medical, Dental, Vision, Life Insurance, and more!
• 401K with company match
• PTO
• 11 Paid Company Holidays
• Tuition Reimbursement
• Paid Company Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED